Responding to unfair chargeback
Responding to charge
inquiries is never easy and is
always time consuming, sometimes
it seems like you will never be
able to get anything from the
effort, but companies that put
effort into dealing with their
chargeback usually get a big
chunk of it refunded back. Quiet
often a client may request a
chargeback because he was
confused
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Inventory
A practice often dismissed by
many hosting companies is the
billing client/packages
comparison. Every month many
staff are left on the server
without being charged.
Especially where it comes to the
first cleanup we find so many
hidden clients that got away
without paying for a long time
and we believe you can
drastically improve your
revenue. At the end of the day,
the worst case scenario is that you will
have much cleaner servers with
less load on them, which saves
you money in the long run
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Keeping your company at the edge of technology with new product that will
separate you from the competition
Because of our extensive
experience in the industry, we
take pride in knowing the
hosting industry inside out. We
visit every single European and
American conference and are
introduced to some of the most
fascinating technologies on the
market, even if they are still
not known. Keeping your
hosting company at the edge
gives you a major competitive
advantage, it also gives the
opportunity to build a premium
package which can upgrade
many of your clients and
increase your revenue
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Added Services
Why stop at just premium
packages? How about introducing
new related services such as
marketing materials, shopping
cart and much more. Everything
to make the site pure success.
Of course all this is done in a
manner where client would not
feel spammed.
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Continuous communication with the client by both phone and email
This is where we bring it all
together, one of the most
neglected tasks by most hosting
companies, is actually maintaining
a close relationship with your
clients. Even if they pay you
only $5 or $7/month there is so much
more you can get out of them if
they are happy. In order to
solve Chargeback issues, to fix
billing problems, and of course
most important to get your
clients to upgrade or buy new
services, you need to talk to
your clients. At Empire Consult
our staffs are trained in the
hosting industry and will call
each and every client on a monthly
basis, inquiring about their
needs, feedbacks and introducing
them to new products
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Maximize your marketing budget
Too much money is wasted in
the wrong place, using analysis
tools we will visit your site on
a daily basis and check if your
advertisement is focused on the
right area
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Monetize your domains
So you and your clients have
thousands of domains that are
sitting and doing nothing
we monetize it for you and make
additional revenue for your
company.
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